Group Exercise Policies
At Redefining Eve we work hard to maintain high quality Group Exercise programs. To ensure that we are successful in our vision, we have a few policies in place regarding the registration and cancellation of classes at our studio.
Participants must be registered in the class
Redefining Eve does not offer drop-in classes. Our classes operate on a pre-scheduled basis. You are encouraged to register at least a week prior to the start of the class to ensure your spot.
When you register in a class, you attend the same class, at the same time, once a week for 'the set'. You, and you alone, may attend the class. Unfortunately, your friend, relative, or doppelgänger may not take your place.
You may make up an unlimited number of classes within the same set, with 24 hours notice.
You may make an unlimited number of classes as long as you provide 24 hours notice by phone or email. You may attend another class of equal value within the same set (a 'make-up class') after the first week of the set is complete. You may not schedule your make up classes into our belly dancing class, due to the choreography component that is taught each week. Our Belly Dancing students however, may make up their classes in other programs.
Make-up classes are subject to availability (i.e. there must be a free spot in the make-up class you wish to attend). Make-up classes cannot be carried over to the next set. Unfortunately, we cannot provide you with a credit in the event that no suitable make-up classes are available.
Redefining Eve requires a minimum registration of five participants to run a class. If there are fewer than five participants in a class you have registered for, your class may be cancelled. If this happens, you will receive a refund or you can use the amount you have paid to switch to a different program.
Cancelling your registration
We count on your commitment. If you cancel your program more than 2 weeks prior to the start date of the class, a full refund will be given.
If you cancel your program within the 2 weeks prior to the start date of the class, but before the class has officially started, you are eligible for a partial refund and will receive your registration amount refunded minus a $89 cancellation fee.
No refunds will be given for programs that are already in progress. If you need to cancel your program after it has started, you will not receive any credit or refund for your class.
Our policies are for the fun and fairness of all
Our policies help us maintain the quality and integrity of our programming at a fair cost to our participants.
While we understand that circumstances sometimes prevent our clients from being able to offer 24 hours notice cancellation, we cannot compensate you for classes cancelled with fewer than 24 hours notice.